Workers in some industries are particularly vulnerable to occupational violence as they sometimes encounter people in stressful, unpredictable and potentially volatile situations.
Other situations may include persons who have medical conditions, mental ilness, a history of substance abuse or difficulty dealing with stressful situations.
This training program provides participants with the skills and knowledge to better prepare for these situations and where possible to avoid and manage difficult or aggressive individuals.
Key Learning Outcomes
The key outcomes from the program are:
+ How Situational Awareness relates to your workplace
+ Understand how the Safety Principles work
+ Contributing factors of agitated people
+ Understanding the importance of communication
+ Dealing with mental illness
+ Dealing with drunk and/or drug effected persons
About Our Facilitator, John Scicluna
John has over 35 years working for Victoria Police and has spent the last 20 years in the role of an instructor. For the past 12 years he has been in the role of Supervisor/Manager at the Operational Safety Tactics and Training Complex, giving him a wealth of knowledge and experience.
In addition to his work instructing Victoria Police Force members John has also spent the past 15 years delivering Situational Awareness Training to workers within Ambulance Victoria, local councils across Victoria, including Enforcement Officers, Home Care Workers and Front Line Staff. More recently John has been conducting training at a number of Catholic Schools around Tasmania.
John’s highly engaging instructional methods and facillitation skills are excellent. His ability to communicate with his audience, conduct scenarios with key messages and direct practical feedback throughout has made a significant improvement to intended outomes, knowledge retention and interactivity.
– Mark Firth | Learning & Development Team Leader; Ambulance Victoria